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theconwell@upgradezim.co.zw

OUR PROCESS

How We Operate

STEP

01

Requesting Service

All our enquiries and bookings are done online. For us to give you a quote, we
need to appreciate the nature and quantity of your goods so that we allocate a
proper truck and packing materials. This assessment can be done through,
1. Whatsapp video call
2. Virtual Reality
3. Record and send a video
4. Facebook and Google video calls.
5. If necessary we will pay you a visit.
6. List your items.
7. Mention the number of bedrooms and lounge of the property of are moving
from

…kindly state:
1. The DATE you wish to move
2. The PLACE you are moving FROM
3. The PLACE you are moving TO
4. List of the services you require

STEP

02

Assessment of Goods To Be Moved

For us to create your quote, we need to know
the quantum of your property. This can be done
through:
• Listing the big items
• Mentioning the number of bedrooms you are
moving f rom
• Number of lounge, or
• Take a video and send on whatsapp,
• We can do a video call or better still,
• We can pay a f ree visit.

STEP 03

Booking & Delivery of packing materials

Book your date and time and we will deliver packing materials that you require.

STEP 04

Packing

If you require our packing service, we will schedule a date for packing in preparation of the moving date. If you are packing on your own you can either use your own materials or we will supply you with the materials you require for packing.

STEP 05

Inventory

On the moving date, we will draw
an inventory listing your goods,
labelling boxes, then both parties
sign the inventory.

STEP 06

Dismantling of furniture, disconnection of electricals & Loading

Dismantling furniture and
disconnection of electricals and
loading goods onto our boxed
trucks.

STEP 07

Transportation

Transportation to
destiny.

STEP 08

Offloading

Offloading , Mantling and installation
of gadgets and rearrangement of
furniture.

STEP 09

Payment

Signing inventory and receipting
payment.

STEP 10

Offloading

Our compliance department will get in touch for reviews or comment or complaints.